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Account Manager, Renewals


Remote / United States of America
  • Job Type: Full-Time
  • Function: Accounting/Finance
  • Industry: Technology
  • Post Date: 03/11/2023
  • Website:
  • Company Address: 1401 Walnut St, Suite 300, Boulder, Colorado 80302, US
  • Salary Range: $80,000 - $90,000

About Automox

All your endpoints. Always configured. Always secured. Cloud-native IT operations for modern organizations.

Job Description

Are you ready for a new way of working? Automox is launching organizations into the future with cloud-native IT operations. By ditching clunky legacy tools and automating soul-crushing manual tasks, IT admins can get back to more exciting, strategic work. Behind our effortlessly modern platform is a group of builders, innovators, and entrepreneurial thinkers breaking the status quo–and having a lot of fun doing it. Our award winning culture, values, and community are shaped by real people doing really extraordinary work. 
Ditch your daily commute, say goodbye to the typical nine-to-five, and embrace a new way of working at Automox.
At the heart of our work here at Automox is our drive to raise the world's security confidence. We are seeking a results-driven Account Manager to join our world-class renewals team. You will evangelize our modern endpoint management cloud platform to our customers ensuring they fully recognize the value year over year. 
This role requires a self-motivated individual, and great teammate who is passionate about SaaS, actively participates in driving customer delight, and loves to help clients expand their success with software solutions. Successful candidates will have demonstrated the ability to work within a team to drive customer retention through their outstanding knowledge of SaaS products in the IT and Security Ops space (or equivalent experience). If that doesn’t sound like enough fun, we’re looking for candidates with the desire, and comfort, to step into a newly formed renewal role that they themselves will help shape and influence.


    • Drive Automox’s existing business revenue growth through renewals opportunities through partnering with Customer Success Management (CSM) peers. 
    • Develop strong relationships with accounts to understand continually evolving business needs. 
    • Coordinate with CSM and New Business teams to resolve customer concerns and issues.
    • Develop processes and KPIs to effectively manage and track the retention pipeline.
    • Identify revenue risks and create steps for risk mitigation in collaboration with CSM and Sales Leaders.
    • Provide qualitative assessment of renewals, attrition and major performance drivers to Leadership.
    • Maintain customer database integrity, maintain complete/accurate records of sales activity in the support system.
    • Bring a great attitude as we develop a new team and all the fun that comes with building a great sales and overall company culture.


    • 3-5 years of account sales experience in the software security industry or equivalent
    • Self-starter, proactive, motivated, responsible with a passion for customer engagement
    • Excellent written and oral communication skills, professional and confident phone/email skills
    • Ability to work toward common goals in a self-directed team environment with minimal supervision
    • Comfortable with, and enjoy, a challenging sale, helping IT Managers and decision-makers see value in evolving their approach to security
    • Possess an affinity for SaaS
    • Technical aptitude to convey/articulate value-based propositions to a technical audience, including c-level
    • Practice and preach efficiency and have an intuition for opportunity
    • Demonstrated track record of success
    • You have the ability to work cross-functionally, lead projects, and make things happen
    • You take what you do seriously, but you do not take yourself seriously. Those without a sense of humor need not apply
$80,000 - $90,000 a year
Base pay is part of a rich total compensation package that includes commissions, equity and benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location.
Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us?
TOTAL REWARDS: Thrive with Us
Beyond the Status Quo
🇺🇸 Work from anywhere in the USA
💵Competitive Salary
📈Equity for Full-Time Employees
🏦 401K Match
🏝Flexible PTO, generous sick time policy
👋🏽$20 a month to connect virtually with colleagues
⏱Active Giving committee and employee-led communities 
Health & Wellness
🩺 Comprehensive Health Plans with generous employer contributions
🩺100% Company-paid Short Term/Long Term Disability and Life Insurance
🩺 Company HSA Contribution: $100-$150-$200 per month based on tier
🩺 Gender Affirmation Coverage on Cigna Medical Plan (including surgery)
Happiness & Well-Being
🎁 $50 per month Lifestyle Spending Account
💻 Internet Reimbursement - $50/month
🗄 $750 Home office stipend
👨‍👧‍👦 $10k Adoption Benefit
🤰🏽Comprehensive Family Planning Covered on Cigna Medical Plan
👶🏽 Up to 12 weeks of paid leave for new parents
We are a fully distributed company and have remote workers throughout the United States, and some parts of Canada.
We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
We are not able to sponsor work visas for this position at this time.