- Job Type: Part-Time
- Function: Sales
- Industry: Technology
- Post Date: 03/11/2023
- Email: Careers@heartbeat.com
- Website: heartbeat.com
- Company Address: 1507 7th Street Suite 441, Santa Monica, CA 90401
- Salary Range: $50,000 - $150,000
About Heartbeat
Heartbeat is a social marketing technology that connects your brand with the millennial and GenZ consumers you’re trying to reach. Our technology gives you easy-to-use tools to build a community of eager brand loyalists, and activate them to answer survey questions, engage with your content, and create trackable nano-influencer marketing campaigns.Job Description
Please send resumes including a cover letter to: Careers@heartbeat.com
Heartbeat is looking for an Account Manager in its enterprise services group. This is its offering to major brands looking for ambassador and influencer marketing campaign execution leveraging our network of 300K+ influencers and brand ambassadors on Instagram & TikTok.
The Enterprise Account manager will be responsible for managing client relationships, increasing recurring revenue, developing long-term customer partnerships, and overseeing the execution of large-scale influencer campaigns executed by our Campaign Management teams.
If you are someone that can juggle multiple priorities at once, loves overseeing complex projects, and thrives in an environment leveraging technology to drive incredible results then this may be the job for you!
Responsibilities
Oversee client partner relationships, ensuring campaign success and progress
Create persuasive reporting using data to convince clients to increase their campaign size and frequency, working closely with members of the sales team.
Communicate regularly with clients, building a strong partnership and understanding their needs as the partnership grows.
Be an industry expert, constantly learning about ways to improve our client services and product offerings in the marketing tech community.
Work closely with Campaign Management team to ensure the campaign is hitting goals and deadlines for the client.
Represent the clients’ needs and goals to the internal team at Heartbeat
Be a creative problem solver - develop, test, and optimize new client retention strategies
Become an expert on Heartbeat’s ambassador/influencer management platform
Proactively assess, clarify, and validate partners’ expectations and new platform feature sets/reporting
Drive thought leadership by creating and presenting case studies and articulating relevant data to clients and internal team members
Provide weekly updates on client satisfaction, repeat business, and overall Squad goals
Collaborate with other Heartbeat departments to ensure best-in-class project execution and high client retention rates
Qualifications
3-5 years of customer facing experience in an implementation or customer success role, preferable in a software or sales/marketing environment
High comfort level with Instagram, and TikTok, Twitch is a plus.
High comfort level with social media engagement trends and algorithms
Experience in fast-paced high-growth companies
Deep understanding of the needs of growing businesses and a strong business acumen.
Familiarity with social media, social media marketing, and influencer marketing (bonus)
Familiarity partnering with Marketing and Sales Leaders to drive adoption
Familiarity with managing high volumes of customers
Familiarity with developing and implementing processes
Ability to work individually and collaboratively in a team environment across multiple departments
Tech savvy and eagerness to learn new technology and practices
Working knowledge of Excel + Microsoft Office, Gsuite (especially Forms and Sheets), and Keynote
Have your own computer and equipment no older than 2018
Experience creating reports to be shared with executive staff
(bonus) Experience with design applications such as: Sketch, Canva, & the Adobe Suite
Heartbeat is committed to being an equal opportunity employer.
We know that applying for a new job/gig can be intimidating. But guess what? At Heartbeat, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our CEO:
“If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!”