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Operations Manager, Orange County

Returnmates

Santa Ana, CA, US
  • Job Type: Full-Time
  • Function: Operations
  • Industry: Technology
  • Post Date: 01/21/2023
  • Website: returnmates.com
  • Company Address: , Venice, CA
  • Salary Range: $50,000 - $150,000

About Returnmates

Returnmates allows you to return your online purchases without leaving your home. We pick them up! No more printing, tape or dates at the post office.

Job Description

Returnmates is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a white-glove service for consumers -- no more printing, boxes and tape! If you want to join an innovative team that is tackling an area of ecommerce that has been left out to dry, this is the place for you.

The Role:

Returnmates is seeking an Operations Manager to support Returnmates operations in the Orange County market. You’ll work closely with our West Coast GM and Ops Team as we scale the business in OC. You'll be responsible for creating processes that provide customers with an amazing experience from the moment they schedule a pickup, to the moment they receive their refund. This will include managing a diverse team of independent contract drivers, liaising with the HQ operations team to share learnings and constantly innovating on our current model. Your day-to-day efforts will support aggressive growth and expansion at a rapidly growing, early-stage startup.

What You’ll Do:

Hire and manage a fleet of drivers based on projected demand
Manage a team of operations and warehouse professionals to execute the daily market operations
Perform analysis on daily operations and create process improvements based on the findings
Deliver excellent customer service; use a customer-first mindset when answering questions from customers with regards to their returns.
Work closely with the West Coast GM & Ops Team on a daily basis to relay feedback and identify opportunities for process improvements.

Requirements

Basic Qualifications

Bachelor’s degree from an accredited college or university
4-6 years of experience (logistics, investment banking, consulting or high-growth startup experience is a plus!)
Experience, managing and directing the work independent contractors
Experience in managing complex projects/programs through to completion
Ability to work in-person at the warehouse facility full-time

Preferred Qualifications

Humble, can-do attitude with an obsession for solving problems
Strong understanding of e-commerce, the online returns process, and logistics
Strong verbal communication and customer service skills
Strong Excel / PowerPoint skills (or Google Suite equivalent)
Prior experience managing independent contractors

Benefits

You'll be excited to join the team because we have:

The opportunity to join the ground floor of a fast-paced startup!
100% health, vision, and dental benefits coverage for employees, and 50% coverage for eligible dependents
Unlimited PTO
Employee stock options
A fun and engaging work environment