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Technical Success Manager (Remote - US)

Automox

United States of America / Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Technology
  • Post Date: 11/22/2022
  • Website: automox.com
  • Company Address: 1401 Walnut St, Suite 300, Boulder, Colorado 80302, US

About Automox

Facing growing threats and a rapidly expanding attack surface, understaffed and alert-fatigued organizations need more efficient ways to eliminate their exposure to vulnerabilities. Automox is a modern cyber hygiene platform that closes the aperture of attack by more than 80% with just half the effort of traditional solutions.

Job Description

Are you ready for a new way of working? Automox is launching organizations into the future with cloud-native IT operations. By ditching clunky legacy tools and automating soul-crushing manual tasks, IT admins can get back to more exciting, strategic work. Behind our effortlessly modern platform is a group of builders, innovators, and entrepreneurial thinkers breaking the status quo–and having a lot of fun doing it. Our award winning culture, values, and community are shaped by real people doing really extraordinary work.

Ditch your daily commute, say goodbye to the typical nine-to-five, and embrace a new way of working at Automox.

OVERVIEW

We are looking for a Technical Success Manager who is customer obsessed, has technical aptitude, and wants to join the Customer Experience Team to make sure every interaction with Automox ends with a happy customer. As a Technical Success Manager, your primary responsibility is to provide the product expertise combined with a keen focus on the customer's desired outcomes.  You will work with customers and internal stakeholders throughout the customer’s lifecycle to ensure they receive maximum value from our solution. You will work with our customers to build relationships, learn about their businesses, and drive value based on our customers' defined goals and objectives.

As a Technical Success Manager, you will become the trusted product technical advisor of our clients and partners. You’ll identify key technical strategies that will unlock business value for clients, improve product usability, expand product adoption, and increase customer satisfaction and loyalty.

WHAT YOU'LL BE DOING

        Develop strong relationships with our current customers: understand customer pain points, technical landscape, and business goals.
        Monitor specific data to identify at-risk customers
        Pinpoint problems and opportunities for expansion. Work cross-functionally with the Account Manager for expansion and renewal opportunities
        Lead scheduled Business Reviews with customers
        Effectively communicate with customers and address questions, and challenging situations. This may include basic technical IT topics.  Drive maximum customer health and retention
        Work with customers and champion internal teams on escalated issues to ensure the best possible experience.
        Leverage data to create a comprehensive customer profile
        Brings ideas for improvement that helps us grow our business and fosters customer advocates
        Develop strong relationships with Engineering, Product, and Operations to ensure cohesion and shared understanding of goals and initiatives
        Provide actionable feedback to engineering and product teams related to customer feature requests and product needs

SHARED VALUES

        Extraordinary communicator - you are concise, articulate, and able to get to the heart of the matter.
        Innately Curious - you seek to understand the what, why, and how of our business.

WHAT YOU BRING TO THE TABLE

        A passion for technology, customers, problem-solving, and being a part of a fast-growing SaaS company
        3+ years of experience in Customer Success, Account Management, or Business Development supporting a technical solution.
         One or more  years  of technical IT or programming experience
        Strong technical aptitude with the ability to learn new technical concepts
        Ability to work with both technical and non-technical teams/customers to address  technical  questions and  business  requirements
        Ability to establish credibility and develop key relationships as a trusted advisor for our customers and drive continued value of our services
        Experience in working with multi-divisional, multi-geographical customers
        Ability to plan and carry out responsibilities with minimal direction and with maximum flexibility
        Proven track record in handling difficult conversations with customers


COMPENSATION

Colorado applicants: The minimum annual salary for this role is $78,000. Base pay is part of a rich total compensation package and is included for demonstrative purposes only.


ABOUT AUTOMOX

Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us?

TOTAL REWARDS: Thrive with Us
Beyond the Status Quo

🇺🇸 Work from anywhere in the USA

💵Competitive Salary
📈Equity for Full-Time Employees
🏝Unlimited PTO, generous sick time policy
👋🏽$20 a month to connect virtually with colleagues
⏱Active Giving committee and employee-led communities


Health & Wellness

🩺 Comprehensive Health Plans with generous employer contributions
🩺100% Company-paid Short Term/Long Term Disability and Life Insurance
🩺 Company HSA Contribution: $100-$150-$200 per month based on tier
🩺 Gender Affirmation Coverage on Cigna Medical Plan (including surgery)


Happiness & Well-Being

🎁 $50 per month Lifestyle Spending Account
💻 Internet Reimbursement - $50/month
🗄 $750 Home office stipend
👨‍👧‍👦 $10k Adoption Benefit
🤰🏽Comprehensive Family Planning Covered on Cigna Medical Plan
👶🏽 Up to 12 weeks of paid leave for new parents


LOCATION

We are a fully distributed company and have remote workers throughout the United States, and some parts of Canada.

We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.