Job Description

Crafty Service Technicians are the face of our Service Team. They are responsible for providing diagnostic and repair services for our clients in-office; as well as preparing, bench testing, and keeping inventory of parts and equipment at our warehouse.

On a daily basis, our Crafty Service Technician will work out of the warehouse or Crafty office and visit multiple clients to perform the following duties:
 
In-Office Service

Installing equipment for our clients; including brands such as DeJong Duke, BUNN, Nespresso, Natural Choice Water, Kegco, and more
Diagnose and rectify issues with equipment
Repair equipment flagged by the client/field team on-site or in the warehouse
Providing instructions for proper use of equipment to the clients and field team when applicable
Works through service tickets in Asset Panda and Hubspot

Equipment Management

Tag and bench tests all equipment
Schedule regular preventative maintenance through Asset Panda and HubSpot
Ensure parts and tools are on-hand for services needed
Work with the Field Manager on any parts/tools needed
Maintain knowledge and technical skills needed for all current and future equipment offered by Crafty

Client Communication and Liaison to Client Services

Building a relationship with each client while servicing their equipment, including checking in on any recent observations or issues
Gathering feedback from client on ways we can improve
Communicating issues and needs to the Account Management and Field Operations teams on an as needed basis
Communicating with warehouse team when applicable
Working closely with Field Manager on tasks and projects, both long and short term

This role reports directly to the Field Manager.
 
Who we are:

Crafty’s mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work.  After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year’s time.

At Crafty, we have a diverse, high-powered team, comprised of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!

Who we are looking for:

Your experience:

3 years of experience as a service technician: ability to diagnose, install, troubleshoot, service, and repair all Crafty/Crafty client owned equipment.
Reliable: Our Service Technician must be punctual and reliable.
Multi-tasking: dealing with unpredictable issues and needs of the client/
Prioritization: executing tasks and managing your time responsibly.
Driver’s License - comfortable driving to client offices for service visits and hardware stores for installation/repair needs.

Your proficiencies:

High organizational capabilities -- detail-orientation is key!
Incredibly reliable
Strong oral communication
Strong attention to detail
Flexible schedule
Positive energy
The ability to frequently lift up to 25+ lbs, working on your feet, and frequent bending and lifting.
Extensive maintenance experience for cafe, water cooler, kitchen, and home/office equipment.
Eager to learn new service techniques and information on equipment offered to our clients.

You are:

Extraordinarily organized. Detail-orientation is an absolute must. You have tried-and-true methods in your arsenal for staying organized and on top of it all.
Extremely hard working. We are a startup with the mentality that no job is too big or too small for us. You hustle because that’s just how you work.
Calm and collected in the line of fire. On a day where everything that could go wrong has gone wrong, you find a way to stay positive and promote that attitude within your team members
Passionate about growth.  We have a bright future ahead – which depends on our team’s spirit, morale, and work ethic.

Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.

You are considered fully vaccinated:
14 days after you dose of an accepted single-dose vaccine
14 days after you second dose of an accepted 2-dose series
14 days after you received 2 doses of any "mix-and-match" combination of accepted COVID-19 vaccines administered at least 17 days apart.

If you do not meet these requirements, you are NOT considered fully vaccinated.

What we offer:

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart hooligans who work incredibly hard and know how to get things done. Building the structure to support our team as it continues to grow will have a tremendous impact in enabling our growth today and shaping the company that we become.

We are proud to offer a compensation package that includes an option to join our Crafty healthcare plan to cover health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, it goes without saying, but snacks, beverages, and fun Crafty events are a part of that!

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.